http://westernmichigan.bbb.org/WWWRoot//SitePage.aspx?site=53&id=a824b759-3137-43b5-aedf-a38056bcce73&debug=False 10 Thu, 02 May 2013 05:00:00 GMT The BBB has 9 tips to help parents find safe, reliable and satisfying summer camps for children. http://westernmichigan.bbb.org/article/bbb-advice-can-help-parents-find-safe-rewarding-summer-camps-for-children-41628 Mon, 08 Apr 2013 05:00:00 GMT During Financial Literacy Month in April, Better Business Bureau reminds consumers to keep track of their credit reports to help prevent identity theft. http://westernmichigan.bbb.org/article/credit-reports-are-an-identity-theft-protection-tool-41646 Thu, 21 Feb 2013 06:00:00 GMT http://westernmichigan.bbb.org/article/cyberthreats-of-2013-40307 Mon, 28 Jan 2013 06:00:00 GMT Don’t be fooled by the unseasonably-warm temperatures; it’s only January and there are many months of winter ahead. http://westernmichigan.bbb.org/article/choose-a-reliable-snow-removal-contractor-before-hail-freezes-over-39899 Fri, 28 Dec 2012 06:00:00 GMT The Better Business Bureau (BBB) has 10 resolutions that can help you fight scammers, prevent identity theft and save money in 2013. http://westernmichigan.bbb.org/article/bbb-offers-10-resolutions-for-a-safe-scam-free-new-year-39170 Fri, 21 Dec 2012 06:00:00 GMT The BBB advises parents to buy toys that are safe and age-appropriate to avoid injuries to children. http://westernmichigan.bbb.org/article/make-sure-toys-are-safe-age-appropriate-bbb-advises-39164 Wed, 19 Dec 2012 06:00:00 GMT To minimize the hassle of post-holiday returns, the Better Business Bureau (BBB) advises shoppers to ask about retailers’ return policies before making a purchase. http://westernmichigan.bbb.org/article/for-happy-holiday-returns-bbb-advises-shoppers-to-check-return-policies-keep-receipts-39162 Mon, 03 Dec 2012 06:00:00 GMT Better Business Bureau (BBB) advises consumers to check the fine print on gift cards and make sure security seals are intact before buying them for holiday gifts. http://westernmichigan.bbb.org/article/bbb-offers-advice-on-buying-gift-cards-38685 Thu, 29 Nov 2012 06:00:00 GMT Consumers Who “Call Now” May Get More Than They Bargained For http://westernmichigan.bbb.org/article/infomercial-inconveniences-38636 Mon, 26 Nov 2012 06:00:00 GMT http://westernmichigan.bbb.org/article/cyber-monday-counterfeit-sites-and-sales-38470 Tue, 13 Nov 2012 06:00:00 GMT http://westernmichigan.bbb.org/article/scam-alert-computer-ransomware--38064 Wed, 10 Oct 2012 05:00:00 GMT Some Seminars Fail to Fulfill Advertised Promises http://westernmichigan.bbb.org/article/millionaire-opportunities-are-one-in-a-million-37362 Mon, 03 Sep 2012 05:00:00 GMT On the first Monday in September, Labor Day, the nation pays tribute to roughly 155 million American workers who make social and economic contributions to local business communities everyday. http://westernmichigan.bbb.org/article/a-labor-day-of-love-36719 Mon, 20 Aug 2012 05:00:00 GMT The Better Business Bureau (BBB) is warning consumers to be on the lookout for scams related to the U.S. Supreme Court’s ruling that upheld the Affordable Care Act. http://westernmichigan.bbb.org/article/health-care-ruling-could-spark-scams-bbb-warns-36457 Wed, 15 Aug 2012 05:00:00 GMT The Consumer Fraud Task Force urges consumers to recognize the most common tactics used by crooks, such as asking victims to send back money using Western Union, MoneyGram or Green Dot MoneyPaks. http://westernmichigan.bbb.org/article/fraud-task-force-warns-consumers-of-scams-using-western-union-moneygram-green-dot-moneypaks-36374 Wed, 25 Apr 2012 05:00:00 GMT Shredding more than 39,000 pounds of confidential documents, the BBB of Western Michigan’s Secure Your ID Day was a great success! The BBB partnered with document shredding companies, financial institutions, and a church to provide free document shredding to more than 300 individuals and small businesses. Thank you to Calvary Church and West Michigan Document Shredding in Grand Rapids, Gateway in Berrien Springs, Profile in Traverse City, Keystone Community Bank and West Michigan Document Shredding in Kalamazoo, and First Bank West Michigan and Rapid Shred in Hastings. http://westernmichigan.bbb.org/article/bbb-wmi-shred-day-a-success-33952 Wed, 11 Apr 2012 05:00:00 GMT The Better Business Bureau is urging you to participate in Secure Your ID Shred Day events April 20 and 21 throughout Western Michigan. In Grand Rapids, documents can be dropped off at Calvary Church on the East Beltline between 9 a.m. and noon on Friday, April 20. Other locations throughout West Michigan will be hosting free shredding on Saturday, April 21. Reduce identity theft by shredding outdated or unnecessary personal and financial documents. According to the Federal Trade Commission, these are the most prevalent types of identity theft fraud in Michigan: http://westernmichigan.bbb.org/article/news-release-record-retention-and-shred-days-33754 Tue, 13 Mar 2012 05:00:00 GMT Two important consumer alerts today: #1 Michigan’s Attorney General alleges that from July 2006 through January 2012 API Worldwide Holdings and its operators ran a Ponzi scheme promising huge returns on investments. #2 WOOD-TV ran an important story recently about the safety of used cars that were involved in accidents. http://westernmichigan.bbb.org/article/consumer-alert-two-important-alerts-today-33235 Wed, 29 Feb 2012 06:00:00 GMT The Better Business Bureau has participated with many other organizations to provide data for the FTC’s Consumer Sentinel Network. This is the most complete report and database available on consumer protection in the United States. http://westernmichigan.bbb.org/article/national-consumer-protection-week-32869 Thu, 02 Feb 2012 06:00:00 GMT NATIONAL BBB ALERT - An advanced fee loan company, GreenPoint Capital located in Lansing, Michigan, has been named by four consumers contacting the BBB, inquiring about their business practices. One consumer informed the BBB that GreenPoint Capital did not honor the contract she made with them after paying $800.00 by wire transfer. The consumer was told a $5000.00 loan would be in her account on 1/31/2012. The money was not provided, and the company representative called to ask for another $800.00, saying they needed more security on the loan. This consumer says GreenPoint Capital took everything she had plus money she borrowed from someone else to get the $800.00 to take out a loan. http://westernmichigan.bbb.org/article/scam-alert-greenpoint-capital-32344 Thu, 19 Jan 2012 06:00:00 GMT FOR IMMEDIATE RELEASE Beware of fake complaint or request for information email claiming to be from bbb.org. If you receive an e-mail from a bbb.org address, DON’T OPEN IT! The Better Business Bureau is warning businesses to beware of a malicious email that pretends to be from the BBB about a complaint, or seeking accreditation information from the company. The phishing email is sent from the multiple email addresses with the subject line “Complaint #” followed by a nine-digit number, or referencing an SBQ Form. BBB Accredited and non-Accredited Businesses have been targeted and some consumers have received the Email. The body of the email claims that the company has received a complaint, or that the BBB needs more information, and asks them to respond by directing them to click through to what is actually is disguised link to a third party website. http://westernmichigan.bbb.org/article/consumer-alert-fake-bbb-email-32031 Mon, 16 Jan 2012 06:00:00 GMT Winter and spring are prime months for ocean cruises, but the Better Business Bureau of Western Michigan (BBB) advises consumers to read all of the fine print before signing up for a special cruise deal. The BBB urges consumers to be especially cautious of unsolicited mail with offers of free or discounted cruises. In 2011, the BBB received more than 1,300 complaints against cruise companies. While legitimate cruise companies do offer specials periodically, there are always those sneaky few that end up leaving consumers on the hook for thousands of dollars. Many times, scammers will send numerous e-mails, postcards, and other mailings trying to get you to call them in order to claim your “free cruise.” Don’t be fooled by professional looking websites. Gather as much information as you can about the business, and ask a lot of questions before signing on the dotted line. http://westernmichigan.bbb.org/article/dont-cruise-your-way-into-a-vacation-scam-31938 Tue, 03 Jan 2012 06:00:00 GMT Better Business Bureau investigates thousands of scams every year, from the latest gimmicks to schemes as old as the hills. Our new Scam Source (www.bbb.org/scam) is a comprehensive resource on scam investigations from BBBs around the country, with tips from BBB, law enforcement and others. You can sign up to receive our Scam Alerts by email, and you can also be a scam detective yourself by reporting scams you’ve discovered. We’ve divided scams up into nine major categories and picked the top scam in each, plus our Scam of the Year. http://westernmichigan.bbb.org/article/top-scams-of-2011-31696 Thu, 22 Dec 2011 06:00:00 GMT An individual in the Kalamazoo area is making door-to-door sales with a BBB Logo on his jacket and wanting to install high efficient light bulbs and shower heads. THE BBB DOES NOT SOLICIT DOOR TO DOOR and this individual has no connection with the Better Business Bureau. http://westernmichigan.bbb.org/article/consumer-alert-door-to-door-salesman-wearing-bbb-logo-31576 Wed, 21 Dec 2011 06:00:00 GMT The Better Business Bureau (BBB) advises consumers to check the fine print on gift cards and make sure security seals are intact before buying them for holiday gifts. http://westernmichigan.bbb.org/article/bbb-advises-shoppers-to-watch-out-for-fees-tampering-when-buying-gift-cards-39165 Wed, 14 Dec 2011 06:00:00 GMT THOUSANDS OF BUSINESSES AND CONSUMERS ARE BEING EFFACTED BY THIS! Beware of fake complaint email claiming to be from bbb.org If you receive the fake complaint Email, DON’T OPEN IT! The Better Business Bureau is warning businesses to beware of a malicious email that pretends to be from the BBB about a complaint filed against the company. http://westernmichigan.bbb.org/article/consumer-and-business-alert-fake-bbb-email-30890 Mon, 28 Nov 2011 06:00:00 GMT Shop or donate online only on sites that use technology that encrypts your personal and financial information before sending it for payment processing. Encrypting sensitive information makes it inaccessible to anyone outside the system. Any page on a site that asks for personal or financial information should have a URL or Web address beginning with https:// as opposed to the usual http://. http://westernmichigan.bbb.org/article/holiday-help-from-your-bbb-of-western-michigan-30961 Tue, 08 Nov 2011 06:00:00 GMT Veterans Day is one where we take time to honor those who have served our country. It’s also a time when scammers come out to take advantage of our veterans and active duty military personnel. BBB wants to make sure those who serve us do not become victims of fraud. Veteran’s scams can take many forms. BBB provides the following information on different types of offers and scams that can put our Veterans at jeopardy of becoming victims of fraud, paying more for items than they should or identity theft. http://westernmichigan.bbb.org/article/consumer-alert-veterans-day-scam-30547 Tue, 18 Oct 2011 05:00:00 GMT The Better Business Bureau of Western Michigan congratulates the winners of the 2011 BBB Integrity Awards! http://westernmichigan.bbb.org/article/bbb-wmi-announces-winners-of-the-2011-bbb-integrity-awards-30122 Mon, 03 Oct 2011 05:00:00 GMT Arlington, VA – October 3, 2011 – Child identity theft is a growing crime that is causing damage to the pristine credit reports of children. Hundreds of online businesses are finding inactive Social Security numbers online – most of which are assigned to children under the age of 18 who have not started using them yet. These scammers are then selling the numbers under different names to help people establish fake credit. Protecting your child’s innocent, clean record is something that every parent needs to do. http://westernmichigan.bbb.org/article/111003a-bbb-joins-national-effort-to-highlight-child-identity-theft-protection-and-education-29945 Mon, 03 Oct 2011 05:00:00 GMT The current economy has left many shoppers on a budget and searching for more affordable methods of paying for big-ticket items and holiday gifts. This holiday season, many families will be turning to alternate forms of payment to make ends meet. With many stores offering layaway services, Better Business Bureau is offering advice on how to use this payment plan in lieu of credit cards. http://westernmichigan.bbb.org/article/111003b-layaway-now-for-later-bbb-advice-on-the-layaway-process-29946 Mon, 03 Oct 2011 05:00:00 GMT With the holiday season right around the corner and the economy putting the squeeze on budgets, many shoppers are going to be looking for the best gift options this holiday season. For those looking to give gift cards to family and friends, BBB is recommending that you do your research before purchasing a gift card. http://westernmichigan.bbb.org/article/111003c-guide-to-gift-card-giving-bbb-advice-for-purchasing-valuable-gift-cards-29947 Wed, 21 Sep 2011 05:00:00 GMT e Better Business Bureau of Western Michigan is pleased to welcome new President/CEO Phil Catlett. http://westernmichigan.bbb.org/article/bbb-selects-new-ceo-for-western-michigan-region-29552 Wed, 14 Sep 2011 05:00:00 GMT In September 2011, it came to the BBB's attention that Douglas Autotech Corporation had their company name, address and bank account information stolen by a scam company soliciting consumers to become mystery shoppers. http://westernmichigan.bbb.org/article/consumer-alert-info-tec-research-group-29504 Fri, 22 Jul 2011 05:00:00 GMT Corporate Travel was brought to the BBB’s attention on July 20, 2011 by a West Michigan business owner. The company had received an unsolicited fax offer of “discounted travel voucher” package deals. The fax displays the BBB Accredited Business Seal; this company is NOT accredited with the BBB of Western Michigan or any other BBB under the name of Corporate Travel. The BBB in Spokane Washington has also received information regarding these faxes arriving in their area. http://westernmichigan.bbb.org/article/consumer-alert-for-corporate-travel-28461 Tue, 19 Jul 2011 05:00:00 GMT Having an alternate plan for retirement is becoming the norm today. With the changes in retirement rules and the fact that employees are cutting back on what they contribute to an employee’s retirement, consumers now realize they must take more personal responsibility for their retirement finances. In this economy, how do you go about making sure you will have the finances needed for a secure retirement? http://westernmichigan.bbb.org/article/110719a-is-retirement-in-your-future-28462 Tue, 19 Jul 2011 05:00:00 GMT Many advertisements seeking beauty pageant participants read, “Win Big Prizes! Scholarships! Cash! Become the Next Supermodel!” These ads are appealing to parents of young children, teens and others who are convinced they have what it takes to become the next big star. Participating in a beauty pageant may provide a rewarding experience, but many would-be contestants find that some pageant promoters do not deliver what they promise. While there are legitimate pageants, there are also those - whose only purpose is to fatten the pockets of promoters. http://westernmichigan.bbb.org/article/110719b-dont-fall-victim-to-a-beauty-pagent-28463 Tue, 19 Jul 2011 05:00:00 GMT Quick Response codes, or QR codes for short, are popping up everywhere these days. From magazine ads to store windows, QR codes are the fastest way to get your tech-savvy customer to your business’ website. BBB offers some “quick” tips for businesses considering implementing Quick Response (QR) codes for their business. http://westernmichigan.bbb.org/article/110719c-keep-your-business-savvy-qr-codes-28464 Tue, 19 Jul 2011 05:00:00 GMT Nowadays, cell phone users are surfing the web, receiving emails and watching movies all on their smartphone with just the click of a button from just about anywhere. However, when traveling abroad, many consumers fail to recognize that their data plan is constantly in use even when they think their phone isn’t. Better Business Bureau is advising consumers to either turn off their phone or make the necessary data arrangements with their cell phone provider to avoid thousands of dollars worth of data charges while traveling abroad this summer. http://westernmichigan.bbb.org/article/20110719c-dont-fall-victim-to-cell-phone-data-charges-28465 Tue, 19 Jul 2011 05:00:00 GMT The summer months are the perfect time for a vacation getaway. Unfortunately, they are also the perfect time for a home robbery. According to the FBI, the summer months of July and August have the highest rates of burglaries. Better Business Bureau is advising homeowners, who are looking to secure their property this summer, to do their research when picking a home security system. http://westernmichigan.bbb.org/article/20110719e-summer-months-bring-highest-rates-of-burglaries--28466 Fri, 15 Jul 2011 05:00:00 GMT Moral Lending Bureau of America was brought to the BBB’s attention on July 15, 2011. Initially, the company’s website stated that they were accredited with the BBB, which IS NOT the case; this company is NOT accredited with the BBB of Western Michigan. The BBB contacted the company via fax regarding this issue, and the company did remove the false statement. http://westernmichigan.bbb.org/article/consumer-alert-moral-lending-bureau-of-america-28365 Fri, 10 Jun 2011 05:00:00 GMT Who doesn’t need a loan in these uncertain times, hence “advance” fee loan scams continually pop up. The Better Business Bureau of Western Michigan has been bombarded with phone calls, inquiries and complaints about a local address in Grand Rapids. The bad offer is from: http://westernmichigan.bbb.org/article/consumer-alert-another-advanced-fee-loan-scam-with-western-michigan-address-27849 Fri, 03 Jun 2011 05:00:00 GMT Grand Rapids, Michigan – June 1, 2011 - Better Business Bureau receives thousands of complaints each year from consumers who have unknowingly purchased multi-year magazine subscriptions. Unscrupulous telemarketers sometimes trick consumers into paying hundreds of dollars for multi-year subscriptions to magazines they don't want or can't afford. BBB warns that deceptive door-to-door magazine sales crews are hitting the pavement and looking to earn a quick buck this summer. http://westernmichigan.bbb.org/article/dont-fall-victim-to-high-pressure-magazine-sellers-at-your-door-this-summer-27708 Fri, 03 Jun 2011 05:00:00 GMT Ken Vander Meeden, President of the Better Business Bureau of Western Michigan since 1992 has informed the BBB’s Board of Directors of his intent to retire at years end. The regional BBB serves 38 counties and has grown substantially over the past 19 years under Vander Meeden’s leadership, while expanding BBB services and visibility within the USA BBB system. http://westernmichigan.bbb.org/article/regional-bbb-president-announces-retirement-27707 Wed, 25 May 2011 05:00:00 GMT Numerous lakeshore businesses have received an invoice that is of questionable integrity and should be questioned immediately. http://westernmichigan.bbb.org/article/questionable-invoices-questionable-integrity-27514 Tue, 03 May 2011 05:00:00 GMT In conjunction with the Federal Trade Commission’s (FTC) recent lawsuits on acai berry weight loss products, Better Business Bureau is warning consumers to be wary of phony “news” announcements of free trial offers for online diet pills. http://westernmichigan.bbb.org/article/110503a-bbb-warns-of-phony-acai-berry-weight-loss-products-27040 Tue, 03 May 2011 05:00:00 GMT It appears that the bed bug infestation has hit homes once again. These pesky little critters are not only latching onto your beds, but to your wallets as well. Some self-proclaimed bed bug eradicators are coming into your home with the intention to only take your money and not actually rid you of your critter problem. The Federal Trade Commission (FTC) and Better Business Bureau are advising consumers on ways to ultimately prevent bed bug infestations from stepping “foot” in your home. http://westernmichigan.bbb.org/article/110503b-bbb-advice-on-keeping-pesky-bed-bugs-at-bay-and-out-of-your-home-27041 Tue, 03 May 2011 05:00:00 GMT While a scary but exciting time, having your eagerly-awaiting teenager soon to be behind the wheel is one that comes with lots of necessary preparation. When choosing a driving school for your soon-to-be driver, Better Business Bureau urges both parents and students to make smart, informed decisions. http://westernmichigan.bbb.org/article/110503c-bbb-advice-on-choosing-a-driving-school-thats-right-for-you-27042 Tue, 03 May 2011 05:00:00 GMT If your business is starting to take up more room than your home office has to give, it’s time to think about moving your business out of your house. Taking the leap and leasing a commercial office space can be a frightening prospect. But if you ask the right questions and take the time to do your research, you’ll avoid the common pitfalls. http://westernmichigan.bbb.org/article/110503d-leasing-an-office-space-that-works-for-you-27043 Tue, 03 May 2011 05:00:00 GMT With summer just around the corner, many consumers are beginning to plan their vacation getaway. While dreaming of island sun, many travelers fail to factor in the uncertainties that come with flying, such as unpredictable weather patterns, aviation system issues, maintenance or crew problems into their travel plans. BBB, along with the U.S. Department of Transportation, are advising vacationers to plan ahead when traveling this summer to ensure safety and timeliness. http://westernmichigan.bbb.org/article/110503e-bbb-travel-tips-to-ensure-a-safe-and-timely-flight-27044 Mon, 11 Apr 2011 05:00:00 GMT Protecting your identity is important and with Wi-Fi networks popping up nearly everywhere, many consumers don’t realize the dangers that come with using a Wi-Fi connection that is not their own. According to a recent poll conducted by Wakefield Research and Wi-Fi Alliance, 32 percent of respondents said they have tried to get on a Wi-Fi network that was not their own, a startling 18 percent more than a December 2008 poll. The Better Business Bureau, along with the Federal Trade Commission (FTC), urges consumers to think ahead before surfing the Web on a Wi-Fi hotspot. http://westernmichigan.bbb.org/article/110411a-bbb-advises-internet-surfers-to-use-caution-when-using-wi-fi-networks-26654 Mon, 11 Apr 2011 05:00:00 GMT With warm weather approaching and many consumers looking to stick to a budget when making home improvements, many are turning to green solar energy as a solution. BBB advises consumers to be smart about investing in any home improvement project. http://westernmichigan.bbb.org/article/110411b-bbb-urges-consumers-to-make-smart-solar-eneregy-investments-26655 Mon, 11 Apr 2011 05:00:00 GMT The Better Business Bureau is warning consumers to be wary of free trial offers for e-cigarettes. Sounds like an unusual product to buy, however, over the past twelve months, BBB has received hundreds of complaints from consumers across the country who thought they were getting a free trial, but ended up losing often hundreds of dollars in recurring credit or debit card charges. http://westernmichigan.bbb.org/article/110411c-bbb-warns-against-online-ads-for-e-cigarettes-26657 Mon, 11 Apr 2011 05:00:00 GMT Grand Rapids, MI – April 11, 2011 – Consumers who owe money or are behind on their bills may be legitimately contacted by debt collectors to pay off debts. The BBB warns consumers, however, that phony debt collectors are lurking. In a recent release of the top complaints reported to the Better Business Bureau, collection agencies ranked 5th in number of complaints received. With more than 15,000 complaints, consumers need to be aware of the best practices for when it comes to handling debt collectors. http://westernmichigan.bbb.org/article/bbb-advises-consumers-on-handling-debt-collectors-26652 Sun, 10 Apr 2011 05:00:00 GMT If expense reports are piling up and you’re tired of hearing your employees complain about not getting reimbursements, it might be time to consider a business credit card. The Better Business Bureau offers advice to business owners on choosing the right credit card for your business. http://westernmichigan.bbb.org/article/110411d-choosing-a-credit-card-for-your-business-26656 Thu, 24 Mar 2011 05:00:00 GMT Grand Rapids, MI – March 23, 2011 – According to an annual report released today by Better Business Bureau, consumers filed 1.1 million complaints against North American businesses in 2010, reflecting a ten percent increase over the previous year. Consumers also turned to the non-profit more than 87 million times for help researching businesses across North America, a whopping 37 percent more than in 2009. http://westernmichigan.bbb.org/article/complaints-to-bbb-up-10-nationwide-26244 Mon, 03 Jan 2011 06:00:00 GMT Losing weight is one of the most common New Year’s resolutions after the gluttony of the holiday season. If you’re pledging to lose some pounds this year by joining a gym, the Better Business Bureau recommends asking ten questions before signing on the dotted line. http://westernmichigan.bbb.org/article/110103a-ten-questions-to-ask-before-joining-a-gym-24528 Mon, 03 Jan 2011 06:00:00 GMT Donating your time to a charity is in many ways similar to deciding to make a cash donation. You want to know that the charity you’re considering is accountable and will use your time and talent effectively. If you’ve made giving back part of your New Year’s resolutions, the BBB Wise Giving Alliance recommends taking five steps to make sure your volunteering has a big impact. http://westernmichigan.bbb.org/article/110103b-resolve-to-give-back-in-2011-five-tips-for-volunteering-24530 Mon, 03 Jan 2011 06:00:00 GMT Enrollment at for-profit schools - including trade schools and online universities - has skyrocketed in recent years. Unfortunately, not all schools offer a quality education and enrolling in a sub-par program can be a waste of time and money. When checking out for-profit schools, the Better Business Bureau recommends doing your research and looking for five red flags. http://westernmichigan.bbb.org/article/110103c-heading-back-to-school-look-for-seven-red-flags-when-applying-to-a-for-profit-college-24532 Mon, 03 Jan 2011 06:00:00 GMT Being vigilant against fraud is not only important for a company’s bottom line, it also strengthens customer trust in the business. Becoming a victim of fraud can have a negative financial and reputational impact on a business and the Better Business Bureau recommends owners train their staff to look out for seven common scams that prey on small companies. http://westernmichigan.bbb.org/article/110103d-scams-that-target-small-businesses-24533 Fri, 17 Dec 2010 06:00:00 GMT Grand Rapids, MI – December 17, 2010 – More than 60 domain names have been registered in the name of Santa Claus, offering children a wide range of opportunities to persuade St. Nick via email that they were not at all naughty in 2010. Before allowing children to share any personal information with a “Letter to Santa” Website, the Better Business Bureau Children’s Advertising Review Unit (CARU) recommends that adults carefully review such sites to determine who is seeking the information, how it will be used and whether it will be shared with third parties. http://westernmichigan.bbb.org/article/dear-santa-websites-bbb-recommends-adults-check-the-privacy-policy-twice-24310 Fri, 03 Dec 2010 06:00:00 GMT Unless you’re among a select group of people, sitting down and creating a budget does not sound like very much holiday fun. Nevertheless, in tough economic times, the Better Business Bureau recommends that mapping out your spending will help ease the strain of a financial holiday hangover in January. http://westernmichigan.bbb.org/article/101203a-five-steps-to-create-and-keep-a-holiday-budget-23977 Fri, 03 Dec 2010 06:00:00 GMT Even if you’re choosy about which ATMs you use, you can still become a victim of identity thieves who place seamless devices on machines to steal debit card information. ATM skimming is a growing problem and the Better Business Bureau recommends consumers take a few steps to protect themselves from becoming the next victim. http://westernmichigan.bbb.org/article/101203b-protect-your-debit-card-number-from-atm-skimming-23979 Fri, 03 Dec 2010 06:00:00 GMT Cold and flu season is setting in and the close quarters of the workplace allow coworkers to easily trade germs. The Better Business Bureau recommends that business owners take a few simple steps to prevent illnesses from spreading and promote productivity throughout the workplace. http://westernmichigan.bbb.org/article/101203c-fighting-cold-and-flu-season-in-the-workplace-23980 Mon, 08 Nov 2010 06:00:00 GMT The Better Business Bureau of Western Michigan announces that the 2010 Integrity Award http://westernmichigan.bbb.org/article/bbb-integrity-awards-given-to-three-companies-23371 Mon, 01 Nov 2010 05:00:00 GMT The Holidays are a time of cheer, but they can also be a time for battling traffic and bad weather all the way to Grandma’s house. Staying safe should be a top priority for all travelers so the Better Business Bureau recommends taking a few precautions when hitting the road this holiday. http://westernmichigan.bbb.org/article/101101b-five-tips-for-staying-safe-on-the-roads-over-the-holidays-23131 Mon, 01 Nov 2010 05:00:00 GMT Because of technology and the creativity of charities, there are many different ways that donors can give to a worthy cause. Whether you’re giving money, canned goods, used items or your time, the BBB Wise Giving Alliance reminds donors that how you give is just as important as what you give. http://westernmichigan.bbb.org/article/101101d-no-matter-how-you-give-give-wisely-with-advice-from-the-bbb-wise-giving-alliance-23134 Mon, 01 Nov 2010 05:00:00 GMT The holidays are a happy time for food, family, and friendship, but they are also a time for fraud. Consumers can fall into any number of traps over the holidays and become victim to identity thieves, hackers and deceptive merchants online. The Better Business Bureau is warning holiday shoppers and donors to look out for five common scams this season. http://westernmichigan.bbb.org/article/101101e-tis-the-season-for-holiday-scams-23135 Mon, 01 Nov 2010 05:00:00 GMT Cause-related marketing is a great option for small business owners to help a charity and generate goodwill for the company. Whether it’s donating proceeds from sales to a charity or encouraging customers to give, the BBB Wise Giving Alliance recommends that small business owners consider the benefits of partnering with a worthy cause. http://westernmichigan.bbb.org/article/101101f-generate-goodwill-and-help-a-charity-through-cause-related-marketing-23137 Mon, 25 Oct 2010 05:00:00 GMT Good news for those struggling to pay their bills: all of the new Federal Trade Commission regulations to help protect financially-desperate families from deceptive offers for debt relief will go into effect on October 27, 2010. While the new rule will have a significant impact on reducing predatory debt relief, the Better Business Bureau advises consumers that they still need to use caution when enlisting the help of a third party to get out of debt. http://westernmichigan.bbb.org/article/new-laws-go-into-effect-to-fight-deceptive-debt-relief-22920 Mon, 04 Oct 2010 05:00:00 GMT Each year during the fourth quarter, the Better Business Bureau received hundreds of inquiries about various charities located in our region. Besides having hundreds of Local Charity Reviews in the BBB of Western Michigan database; the same www.bbb.org website will give you access to thousands of other charities who solicit nationally. http://westernmichigan.bbb.org/article/bbb-encourages-donors-to-when-in-doubt-check-it-out-for-2010-charitable-donation-season-22573 Mon, 04 Oct 2010 05:00:00 GMT The Better Business Bureau is warning consumers to be wary of free trial offers online for diet pills, work at home jobs and teeth whiteners among other products and services. In this year alone, the BBB has received thousands of complaints from consumers across the country who thought they were getting a free trial, but ended up losing often hundreds of dollars in recurring credit or debit card charges. http://westernmichigan.bbb.org/article/bbb-warns-against-online-ads-for-acai-diet-pills-and-work-from-home-jobs-22571 Fri, 01 Oct 2010 05:00:00 GMT Not satisfied with the comforts of home, bedbugs are migrating to public places like movie theaters and retail stores and then hitching rides on unsuspecting consumers. Not only are bedbugs a growing problem, they are also a hard problem to get rid of. The Better Business Bureau recommends doing your research to find a pest control company you can trust to get the job done efficiently. http://westernmichigan.bbb.org/article/101001-how-to-find-a-pest-control-company-you-can-trust-22518 Fri, 01 Oct 2010 05:00:00 GMT Online ads, often designed to look like news reports, are cropping up on popular websites claiming that you can get great deals on iPads and other electronics with online penny auctions. The discounts offered on penny auction sites are tempting, but the Better Business Bureau warns bargain hunters that they should stop and do their research before making their first bid. http://westernmichigan.bbb.org/article/101002-whats-the-deal-with-online-penny-auctions-22521 Fri, 01 Oct 2010 05:00:00 GMT Sneaky little charges are making their way onto telephone bills and can go unnoticed for months. Victims of so-called “cramming” often face a tough battle to stop being billed every month and start getting their money back. In order to fight cramming, the Better Business Bureau recommends keeping a close eye on every bill and being extremely cautious when giving out personal information such as phone numbers. http://westernmichigan.bbb.org/article/101003-five-ways-to-fight-back-against-phone-bill-cramming-22525 Fri, 01 Oct 2010 05:00:00 GMT While it’s not fun for a business owner to think about the impact their death or a disability would have on the company, it is nevertheless important to create a succession plan sooner rather than later. The Better Business Bureau outlines five steps to create a solid succession plan and ensure the stability of the business if something unexpected should happen. http://westernmichigan.bbb.org/article/101004-dont-wait-until-retirement-to-create-a-business-succession-plan-22526 Thu, 02 Sep 2010 05:00:00 GMT The BBB reports numerous phone calls from area code 876 claiming you are the winner of a lottery and that the BBB was calling. http://westernmichigan.bbb.org/article/consumer-alert-lottery-winners-pay-attention-calls-from-876-area-code-21934 Thu, 02 Sep 2010 05:00:00 GMT The Federal Trade Commission recently announced amendments to the Telemarketing Sales Rule which will prohibit for-profit companies that sell debt relief serves over the phone from collecting any advanced fees prior to settling or reducing debt. These new regulations offer consumers additional protections when trying to reduce credit card or other unsecured debt. http://westernmichigan.bbb.org/article/new-ftc-regulations-protect-consumers-from-debt-relief-companies-21933 Wed, 01 Sep 2010 05:00:00 GMT Whether you’re interested in a modeling career, just want to make a few extra bucks or you think your child might have a future in acting or modeling, be on the lookout for scammers. The Better Business Bureau warns that some modeling agencies are just trying to make a fast buck and don’t deliver on promises of fame and fortune. http://westernmichigan.bbb.org/article/100901a-be-brainy-and-beautiful-dont-get-taken-by-a-modeling-scam-21919 Wed, 01 Sep 2010 05:00:00 GMT Your home can take a serious beating when a big storm hits and finding a roofing contractor you can trust isn’t always easy. Storm chasers and other door-to-door salesmen often peddle dubious deals that can cost homeowners thousands of dollars and create serious headaches. The Better Business Bureau recommends doing your research to avoid getting ripped off by an untrustworthy roofer. http://westernmichigan.bbb.org/article/100901b-find-a-roofer-you-can-trust-and-avoid-fraudulent-storm-chasers-21920 Wed, 01 Sep 2010 05:00:00 GMT If a debt collector is contacting you about a debt you know you don’t owe, explaining your case can be an uphill battle. Whether it’s a matter of mistaken identity, an honest error or identity theft, the Better Business Bureau recommends taking five steps to fight back against erroneous debt collectors. http://westernmichigan.bbb.org/article/100901c-five-steps-to-take-when-a-collector-comes-calling-for-a-debt-you-dont-owe-21922 Wed, 01 Sep 2010 05:00:00 GMT Mobile marketing is an increasingly effective way for small business owners to tap into a younger customer base. While it might not be a perfect fit for every business, the Better Business Bureau recommends owners check out the marketing potential in geo-location apps like Foursquare, Facebook Places and Yelp. http://westernmichigan.bbb.org/article/100901d-mobile-marketing-helps-new-customers-check-out-your-business-by-checking-in-21923 Wed, 01 Sep 2010 05:00:00 GMT Mobile marketing is an increasingly effective way for small business owners to tap into a younger customer base. While it might not be a perfect fit for every business, the Better Business Bureau recommends owners check out the marketing potential in geo-location apps like Foursquare, Facebook Places and Yelp. http://westernmichigan.bbb.org/article/scammers-target-job-hunters-in-weak-economy-21918 Mon, 09 Aug 2010 05:00:00 GMT August 9, 2010 - Grand Rapids, MI - Forty billionaires have pledged to donate a substantial portion of their wealth to charity with the hope of inspiring others to donate to worthy causes as well. While the dollar amount might be less, the BBB National and Local Charity programs encourages everyone to give like a billionaire by researching any charity fully before making a donation. http://westernmichigan.bbb.org/article/you-too-can-donate-like-a-billionaire-21461 Mon, 02 Aug 2010 05:00:00 GMT Fraud targeting senior citizens is a growing concern as millions have fallen victim to scammers. The Better Business Bureau encourages families to keep the lines of communication open with their elders regarding finances and to recognize some common cons targeting senior citizens. http://westernmichigan.bbb.org/article/100802a-consumer-alert-bbb-warns-against-five-scams-targeting-senior-citizens-21334 Mon, 02 Aug 2010 05:00:00 GMT Ads on TV may promise to modify car loans and stave off a visit from the repo man, but some companies fail to carry through on their promises. The Better Business Bureau recommends that cash-strapped consumers save their money by trying to work out a deal with the lender directly before paying out hundreds in upfront fees to a loan modification company. http://westernmichigan.bbb.org/article/100802b-beware-of-deceptive-auto-loan-modification-offers-21337 Mon, 02 Aug 2010 05:00:00 GMT College students have enough to juggle when it comes to school, work and their social life and fighting fraud often doesn’t make the list of priorities. Because college students are so susceptible to identity theft, the Better Business Bureau recommends that they take seven simple steps to protect themselves on campus. http://westernmichigan.bbb.org/article/100802c-seven-tips-for-college-bound-students-to-fight-identity-theft-21338 Mon, 02 Aug 2010 05:00:00 GMT Disposing of outdated office computers, printers and copiers the right way is not only important for protecting the environment, it also staves off the efforts of data thieves. The Better Business Bureau explains the three steps necessary for small business owners to dispose of old office equipment safely and securely. http://westernmichigan.bbb.org/article/100802d-three-easy-steps-to-dispose-of-office-electronics-safely-21339 Mon, 02 Aug 2010 05:00:00 GMT SCAM Company: Whitestone Credit Union “Fake” Address: 15258 Millhouse Court Grand Haven MI 49417 Scam Phone: 1-877-762-1458 Scam Website: www.whitestonecreditunion.com Come on people; “advance fee loans” are a long term problem. “NEVER” send money to have to “secure” a loan. How many times do we have to report this before cash strapped consumers will check out all offers at www.bbb.org. http://westernmichigan.bbb.org/article/consumer-alert-advance-fee-loan-scam-uses-fake-grand-haven-address-21330 Mon, 02 Aug 2010 05:00:00 GMT The Better Business Bureau is warning businesses to beware of another malicious email that pretends to be from the BBB about a complaint filed against the company. The most recent email came to the BBB’s attention July 28, 2010. The previous emails were generated in April, 2010. http://westernmichigan.bbb.org/article/consumer-alert-bbb-warns-about-email-phishing-attack-21329 Mon, 02 Aug 2010 05:00:00 GMT Once again, the BBB of Western Michigan warns regional consumers that a false postcard from: Express Package Delivery PO Box 820 Whitehouse TX 75791 Phone: (877) 766-1235 requests the recipient to call that number and includes a false package and tracking number. The offer is probably a scam like notice to try to sell travel or other non-ordered items. This same type offer is sent during the Christmas holidays and caused many west Michigan consumers to respond. http://westernmichigan.bbb.org/article/consumer-alert-bbb-warns-beware-of-express-package-delivery-21333 Mon, 02 Aug 2010 05:00:00 GMT August 2, 2010 – Grand Rapids, MI – In the past three years, more than 53,000 customers have complained to the Better Business Bureau about satellite TV providers, with 39,000 of those complaints filed against DirecTV and 13,000 filed against Dish Network. Many complaints stem from fees and terms outlined in the customer agreement and the BBB recommends that TV viewers planning to make the switch to satellite should read the fine print closely. http://westernmichigan.bbb.org/article/consumer-alert-satellite-tv-complaints-reveal-common-customer-grievances-21331 Thu, 01 Jul 2010 05:00:00 GMT The Deepwater Horizon oil spill continues to threaten the environmental and economic health of the Gulf Coast. In the wake of the largest environmental disaster in U.S. history, a coordinated effort is underway to clean up the spill and provide aid to affected families. Your Better Business Bureau warns that the recovery effort creates a great opportunity for scammers to make an easy dollar by deceiving those who are trying to find work, file claims with BP or donate money or volunteer to help with the cleanup. http://westernmichigan.bbb.org/article/100701a-bbb-warns-that-scams-emerge-in-the-wake-of-the-bp-oil-spill-20510 Thu, 01 Jul 2010 05:00:00 GMT Local ads offering a low price on air duct cleaning can seem like a great deal with minimal risk. While most companies are on the straight and narrow, the Better Business Bureau warns consumers to beware of air duct cleaning businesses that employ bait and switch tactics or try to scare the homeowner into thinking they have a serious health-threatening mold problem. http://westernmichigan.bbb.org/article/100701b-dont-get-sucked-in-by-deceptive-air-duct-cleaners-20512 Thu, 01 Jul 2010 05:00:00 GMT Celebrities such as Angelina Jolie, Sandra Bullock, Madonna and many others are building families through adoption. While celebrities might make it look easy, the Better Business Bureau recommends doing your research when enlisting the help of an adoption agency. Adopting a child is a complex, lifelong experience; it is also a legal transaction that can be complicated and expensive. http://westernmichigan.bbb.org/article/100701c-find-an-adoption-agency-you-can-trust-20513 Thu, 01 Jul 2010 05:00:00 GMT Online privacy policies have taken center stage as social networking sites and search engines have recently come under fire for sharing user information. Even if you think your business is too small to merit a privacy policy, the Better Business Bureau advises that if you have a website, you will benefit by having a comprehensive privacy policy. http://westernmichigan.bbb.org/article/100701d-bbb-small-business-advice-writing-a-privacy-policy-20515 Thu, 01 Jul 2010 05:00:00 GMT July 1, 2010 – Grand Rapids, MI - The Better Business Bureau is warning car shoppers to beware of websites offering too-good-to-be-true deals on repossessed cars. The BBB has heard from people across the country who thought they were buying from a reputable dealer online but were actually sending money to scammers posing as legitimate, already established community dealerships. http://westernmichigan.bbb.org/article/consumer-alert-bbb-warns-shoppers-about-online-dealer-scams-20533 Mon, 14 Jun 2010 05:00:00 GMT Come on people; “advance fee loans” are a long term problem. “NEVER” send money to have to “secure” a loan. How many times do we have to report this before cash strapped consumers will check out all offers at www.bbb.org. http://westernmichigan.bbb.org/article/consumer-alert-advance-fee-loan-scam-uses-grand-rapids-address-20161 Wed, 02 Jun 2010 05:00:00 GMT Marriage is an exciting time for a couple, however, once the honeymoon is over, it’s time to sit down and get serious about your finances. After walking down the aisle, the Better Business Bureau advises newlyweds to take control of their money or risk a rocky financial future. http://westernmichigan.bbb.org/article/100602a-bbb-offers-money-management-advice-for-newlyweds-19892 Wed, 02 Jun 2010 05:00:00 GMT When temperatures heat up, door-to-door salesmen start making their rounds selling any number of different products and services. While many door-to-door salesmen are honest, every summer, the Better Business Bureau receives troubling complaints from consumers who purchased meat from door-to-door salesmen and were dissatisfied with the quality or even claim to have gotten food poisoning. http://westernmichigan.bbb.org/article/100602b-can-you-trust-a-door-to-door-meat-salesman-19893 Wed, 02 Jun 2010 05:00:00 GMT Falling victim to a fraudulent investment scheme can mean losing anywhere from a few hundred dollars to your life savings. While most people might not see the harm in sitting through an investment seminar, the Better Business Bureau recommends researching the investment company first, rather than run the risk of falling for a financial siren song over a free lunch http://westernmichigan.bbb.org/article/100602c-how-to-spot-the-red-flags-of-an-investment-seminar-scam-19895 Wed, 02 Jun 2010 05:00:00 GMT Finding funding to start a business or bolster an existing one has been more difficult than usual lately. While the economy improves, banks are still reticent about lending to small business owners and the Better Business Bureau recommends developing a solid business plan to earn the bank’s trust and increase your chances of landing a loan. http://westernmichigan.bbb.org/article/100602d-bbb-advice-to-increase-your-chances-of-getting-a-small-business-loan-19896 Tue, 01 Jun 2010 05:00:00 GMT Grand Rapids MI - June 1, 2010 - According to complaints filed with the Better Business Bureau, victims across the country have lost a total estimated quarter million dollars to advance fee loan scams this spring. Advance fee loan scams target individuals and small business owners who are desperate to get a loan and often take the victim for thousands of dollars. http://westernmichigan.bbb.org/article/beware-of-loan-scams-warns-the-better-business-bureau-19860 Fri, 30 Apr 2010 05:00:00 GMT In the midst of a tight economy and in the wake of the new national healthcare reform bill, State and Federal regulators are warning about a surge in healthcare-related scams. The Better Business Bureau advises consumers to do their research before signing up for insurance coverage because their personal and financial health is on the line. http://westernmichigan.bbb.org/article/100501b-bbb-warns-that-insurance-scams-are-flourishing-in-current-economy-19212 Fri, 30 Apr 2010 05:00:00 GMT Everyone is looking for ways to pinch pennies and collective buying web sites are becoming an extremely popular option to save on goods and services from local businesses. Before signing up for the next big deal, the Better Business Bureau recommends researching all businesses involved and reading the fine print thoroughly. http://westernmichigan.bbb.org/article/100501c-bbb-advice-for-getting-deals-on-collective-buying-sites-19213 Fri, 30 Apr 2010 05:00:00 GMT Even though consumers are more likely to use a small business that has a web site, most small businesses still haven’t taken the time or money to create one. The Better Business Bureau recommends that small business owners ask themselves four questions to help decide whether building a web site should become a top priority. http://westernmichigan.bbb.org/article/100501d-bbb-small-business-advice-how-badly-does-your-business-need-a-web-site-19214 Fri, 30 Apr 2010 05:00:00 GMT The Better Business Bureau is warning financially troubled families to beware of misleading debt settlement companies that claim they can easily reduce or eliminate credit card debt. Since the start of the recession, the BBB has received more than 3,500 complaints from individuals, including many who paid hundreds of dollars in upfront fees to debt settlement companies but only fell deeper into debt. http://westernmichigan.bbb.org/article/complaints-to-bbb-against-debt-settlement-companies-on-the-rise-19215 Tue, 13 Apr 2010 05:00:00 GMT The Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from the BBB about a complaint filed against the company. The e-mail first came to the BBB’s attention on April 12, 2010. http://westernmichigan.bbb.org/article/bbb-warns-businesses-about-new-phishing-attack-18883 Sat, 10 Apr 2010 05:00:00 GMT Even before the iPad was released to the public, scammers were busy devising ways to take advantage of early adopters. The Better Business Bureau warns eager shoppers to stay away from offers to become a “tester” just to get a free iPad. http://westernmichigan.bbb.org/article/100410a-bbb-warns-that-ipad-scammers-are-already-at-work-18816 Sat, 10 Apr 2010 05:00:00 GMT Complaints to the Better Business Bureau about airlines have increased by more than 170 percent in the last five years. Good news is on the horizon, as the BBB explains, new rules and regulations go into effect this month to provide better consumer protection for air travelers. http://westernmichigan.bbb.org/article/100410b-new-rules-go-into-effect-to-protect-air-travelers-18818 Sat, 10 Apr 2010 05:00:00 GMT Vacation rentals can be a great way to save money when traveling on a tight budget and many travelers are foregoing the mint on the pillow experience for more reasonable and less cushy accommodations. The Better Business Bureau advises vacationers to do their research before booking rentals because sometimes the properties are not as advertised. http://westernmichigan.bbb.org/article/100410c-bbb-travel-tips-vacation-rentals-for-the-budget-traveler-18819 Sat, 10 Apr 2010 05:00:00 GMT A new Federal rule goes into effect April 22, 2010, to limit the risks of lead poisoning that might result from renovations made to older buildings. The Better Business Bureau warns contractors, renovation companies and DIY landlords that failure to meet new certification and training standards would result in significant fines. http://westernmichigan.bbb.org/article/100410d-new-epa-rules-on-lead-based-paint-require-certification-and-training-by-april-22-18820 Sat, 10 Apr 2010 05:00:00 GMT The Better Business Bureau has received calls from concerned people across the country who received a Census form in the mail that asked personal questions involving their income range and employment situation. The BBB advises consumers that, while most will receive a short 10-question 2010 Census survey form, they should not be alarmed if they are chosen to respond to the 69-question American Community Survey (ACS) as well. http://westernmichigan.bbb.org/article/concerned-citizens-nationwide-contact-bbb-with-safety-fears-about-lengthy-census-form-18815 Wed, 03 Mar 2010 06:00:00 GMT In a tough economy, struggling families look for ways to reduce their expenses. One popular option is to unload any timeshares so they can recoup their investment and stop paying maintenance fees. Many businesses specialize in reselling timeshares, but the Better Business Bureau warns that some companies are using deceptive sales tactics to bilk thousands from already cash-strapped timeshare owners. http://westernmichigan.bbb.org/article/100303a-dont-get-duped-when-selling-your-timeshare-17890 Wed, 03 Mar 2010 06:00:00 GMT March 7 is the kickoff to National Consumer Protection Week (NCPW) and the Better Business Bureau is a proud supporter of this nationwide effort to educate the public on how to become savvier consumers. For anyone looking for advice on how to spend money wisely, your Better Business Bureau is here to help, not just during National Consumer Protection Week but all year long. http://westernmichigan.bbb.org/article/100303b-national-consumer-protection-week-find-out-how-the-bbb-can-help-you-become-a-savvier-consumer-17891 Wed, 03 Mar 2010 06:00:00 GMT Every ten years the US federal government is required to count every man woman and child in the country. Not surprisingly, the census is a massive undertaking requiring the work of more than a million people to accurately count the hundreds of millions of people living in the country. Contrary to the myths, participation in the census is extremely safe and easy, and the Better Business Bureau encourages everyone to take a few minutes to fill out their census form when it arrives in the mail in March. http://westernmichigan.bbb.org/article/100303c-top-five-reasons-to-fill-out-the-2010-census-form-17892 Thu, 18 Feb 2010 06:00:00 GMT BlueHippo – it was a catchy name and a great logo. You might have been okay buying their coffee mug or even the boxer shorts they peddled on their website. But the company’s primary business was selling computers and other electronic equipment over the Internet to people with low incomes and impaired credit. If you were one of those customers, you’re probably still regretting it. http://westernmichigan.bbb.org/article/beware-of-computer-offers-for-the-credit-impaired-15365 Tue, 02 Feb 2010 06:00:00 GMT Most Americans will get assistance from a professional tax preparer or tax software when filing their taxes this year. The Better Business Bureau encourages taxpayers to use caution when selecting tax preparation help or they may get hit with headaches and mounting fines and fees if the return isn’t correct or filed late. http://westernmichigan.bbb.org/article/100202a-tips-for-finding-a-trustworthy-tax-preparer-15042 Tue, 02 Feb 2010 06:00:00 GMT Credit card holders can circle February 22 on their calendar as the day when new consumer protections laid out in the Credit Card Accountability Responsibility and Disclosure Act of 2009 kick in. The Better Business Bureau explains what these new consumer protections mean to cardholders across the U.S. http://westernmichigan.bbb.org/article/100202b-new-credit-card-regulations-kick-in-15043 Tue, 02 Feb 2010 06:00:00 GMT The popularity of social networking continues to grow among kids. Social networking sites can provide a secure way for kids to connect with each other, but they can also be exploited for any number of nefarious purposes. The Better Business Bureau recommends parents take specific steps to keep their kids safe online. http://westernmichigan.bbb.org/article/100202c-teach-your-kids-how-to-stay-safe-on-social-networks-15044 Tue, 02 Feb 2010 06:00:00 GMT Online banking has made it easier and more convenient to manage business finances, but it also provides an opportunity for hackers to gain access to business accounts with the goal of making unauthorized money transfers. The Better Business Bureau recommends small business owners implement a few simple steps to keep their financial information and transactions secure when banking online. http://westernmichigan.bbb.org/article/100202d-five-steps-for-protecting-your-business-when-banking-online-15045 Mon, 01 Feb 2010 06:00:00 GMT Grand Rapids, MI - February 1, 2010 – The Better Business Bureau warns that a new scam is fraudulently using the organization’s name in order to steal tens of thousands of dollars from victims who are led to believe they have won a lottery. So far, one victim has lost $80,000 to scammers posing as BBB employees. http://westernmichigan.bbb.org/article/new-lottery-scam-fraudulently-claims-to-be-from-better-business-bureau-15025 Tue, 12 Jan 2010 06:00:00 GMT Top 10 Scams, Rip-Offs, Inquiries and Complaints for 2009 http://westernmichigan.bbb.org/article/bbb-top-10-scamsinquiriescomplaints-for-2009-14594 Mon, 04 Jan 2010 06:00:00 GMT The Better Business Bureau today released a list of the top 10 scams and rip-offs of 2009. Not surprisingly, many scams sought to take advantage of people who were suffering under tough economic circumstances - such as the unemployed. Additionally, the use of free-trial offers to lock consumers into recurring credit and debit card charges was widespread online. http://westernmichigan.bbb.org/article/bbb-lists-top-10-scams-and-rip-offs-of-2009-14321 Fri, 01 Jan 2010 06:00:00 GMT One way to budget for the added expense of gifts, food and decorations over the holidays is to take advantage of a Christmas Club. This budgeting tool has been provided by banks and credit unions for decades, and now some retailers are offering their own Christmas Clubs. Your Better Business Bureau advises that consumers can make this year’s holiday season easier on the family finances by setting up a Christmas Club account now. http://westernmichigan.bbb.org/article/100101a-start-saving-now-for-the-holidays-with-a-christmas-club-account-14316 Fri, 01 Jan 2010 06:00:00 GMT One New Year’s resolution that many small business owners are making is to increase their use of social media to promote their business online through sites like Facebook, MySpace and Twitter. The Better Business Bureau recommends that small business owners ease into the waters thoughtfully when planning to launch a social media strategy; otherwise, they risk abandoning the ship in frustration. http://westernmichigan.bbb.org/article/100101b-bbb-small-business-advice-five-tips-for-ensuring-social-media-success-in-2010-14317 Fri, 01 Jan 2010 06:00:00 GMT The New Year is here and, because of the rough economy, it’s more important that ever to resolve to be a savvy consumer. The Better Business Bureau offers the following ten New Year’s resolutions to fight scammers, prevent identity theft and save money in 2010. http://westernmichigan.bbb.org/article/100101c-bbbs-top-ten-new-years-resolutions-for-a-consumer-savvy-2010-14318 Fri, 01 Jan 2010 06:00:00 GMT The national unemployment rate is hovering around 10 percent, but the good news is that the upcoming 2010 Census will create hundreds of thousands of temporary, part-time jobs across the United States. The Better Business Bureau offers the following advice on what it takes to work for the Census and tips on how to land a job. http://westernmichigan.bbb.org/article/100101d-out-of-work-the-us-census-bureau-is-hiring-nationwide-14320 Thu, 17 Dec 2009 06:00:00 GMT The BBB of Western Michigan warns ALL regional residents that a SCAM OFFER has been mailed to hundreds of consumers. The “postcard” claims to be a “package” that could not be delivered to you during the Christmas season and claims, “Sorry we missed you!!!” http://westernmichigan.bbb.org/article/consumer-alert-scam-delivery-package-offer-hits-west-michigan-14179 Tue, 01 Dec 2009 06:00:00 GMT Identity theft claimed 10 million victims in 2008, a 22 percent increase over 2007, according to a report from Javelin Strategy and Research. The Better Business Bureau warns that the holiday season provides many new opportunities for identity thieves to ply their trade and offers the following advice on how to keep your identity safe and secure both online and off. http://westernmichigan.bbb.org/article/091201a-dont-fall-prey-to-identity-thieves-over-the-holidays-13850 Tue, 01 Dec 2009 06:00:00 GMT This holiday season, everyone will be on the hunt for the best deals. The Better Business Bureau warns online shoppers that some deals online for electronics are too good to be true. The BBB is advising holiday shoppers to keep an eye out for five red flags of unscrupulous consumer electronics stores. http://westernmichigan.bbb.org/article/091201b-dont-get-ripped-off-when-buying-electronics-online-13851 Tue, 01 Dec 2009 06:00:00 GMT Once the excitement of the holidays wears off, it’s time to start reaping the promised rewards of mail-in rebates. Retailers and manufacturers are changing the way they issue rebates and the Better Business Bureau advises that it’s more important than ever to read the fine print when filing for a rebate. http://westernmichigan.bbb.org/article/091201c-mail-in-rebates-now-available-in-paper-or-plastic-13852 Tue, 01 Dec 2009 06:00:00 GMT Online auctions can be a great place for finding deals at any time of year, but over the holidays such sites become hot spots for tracking down popular and hard-to-get gifts - such as new game consoles or must-have toys. The Better Business Bureau offers advice to shoppers on how to avoid getting ripped off when searching for bargains and hard-to-find presents through online auctions. http://westernmichigan.bbb.org/article/091201d-be-a-savvy-bidder-using-online-auctions-13853 Tue, 03 Nov 2009 06:00:00 GMT Following the success of the Cash for Clunkers program, the federal government recently announced the creation of a similar rebate program for consumers looking to purchase new energy-efficient appliances. While many of the details of the program are still yet to be determined, the Better Business Bureau offers the following guidance to consumers who might be interested in taking advantage of the program. http://westernmichigan.bbb.org/article/091103a-cash-for-appliances-is-the-new-cash-for-clunkers-13329 Tue, 03 Nov 2009 06:00:00 GMT The Better Business Bureau has received more than 1,500 complaints about several dozen Web sites that are trading on the Google name to scam people who want to learn about making money from home. Because the sites often use the Google name and prominently display its iconic logo, consumers often assume they are getting a job with Google when in fact they were getting taken in by yet another work-at-home scheme. http://westernmichigan.bbb.org/article/091103b-make-money-from-home-with-google-not-so-fast-warns-bbb-13331 Tue, 03 Nov 2009 06:00:00 GMT Most charities rely heavily on the goodwill of individual donors during the holiday season to fund their activities throughout the coming year. Last year, charity contributions totaled $307.65 billion: 75 percent of this total came from individuals, according to the Giving USA Foundation. The BBB Wise Giving Alliance advises donors to research a charity prior to giving and provides five questions to ask when vetting where to contribute this holiday season. http://westernmichigan.bbb.org/article/091103c-five-questions-to-ask-before-donating-to-a-charity-13332 Tue, 03 Nov 2009 06:00:00 GMT As more families struggle in the tough economy, retailers are trying to make paying for holiday gifts more flexible by offering layaway options. With layaway experiencing a comeback, your Better Business Bureau offers the following guidance on how to use this old fashioned payment plan in lieu of credit cards. http://westernmichigan.bbb.org/article/091103d-bbb-advice-on-using-layaway-for-holiday-purchases-13334 Tue, 03 Nov 2009 06:00:00 GMT Many small business owners are struggling to stay afloat and are being forced to make tough decisions - such as instituting layoffs or budget cuts. In the wake of these decisions, office morale can dip as employees face uncertainty about their jobs. The Better Business Bureau offers guidance for small business owners on how to keep office morale high in a tough economy. http://westernmichigan.bbb.org/article/091103e-bbb-tips-for-boosting-office-morale-13335 Mon, 02 Nov 2009 06:00:00 GMT This holiday season, everyone will be on the hunt for the best deals. The Better Business Bureau warns online shoppers that some deals online for electronics are too good to be true. The BBB is advising holiday shoppers to keep an eye out for five red flags of unscrupulous consumer electronics stores. http://westernmichigan.bbb.org/article/dont-get-ripped-off-when-buying-electronics-online-13327 Tue, 20 Oct 2009 05:00:00 GMT The Better Business Bureau is alerting Michigan consumers and businesses about a new phishing attack that resembles an email confirmation claiming the recipient has filed a complaint with the BBB of Western Michigan about a business. The malicious emails first came to the attention of the BBB on Thursday, October 15. http://westernmichigan.bbb.org/article/consumer-alert-bbb-warns-of-new-phishing-email-posing-as-bbb-complaint-confirmation-13081 Fri, 02 Oct 2009 05:00:00 GMT Come on people; “advance fee loans” are a long term problem. “NEVER” send money to have to “secure” a loan. How many times do we have to report this before cash strapped consumers will check out all offers at www.bbb.org. http://westernmichigan.bbb.org/article/consumer-alert-advance-fee-loan-scam-uses-fake-grand-rapids-address-12813 Thu, 01 Oct 2009 05:00:00 GMT Time is running out for first-time home buyers to take advantage of the $8,000 tax credit set aside for them this year as part of the economic recovery effort. Barring a time extension, people looking to cash in must purchase a home by November 30. Considering it usually takes 30 days to close on a house, now may be the time to act and the Better Business Bureau offers guidance on how to benefit from the First-Time Home Buyers Tax Credit. http://westernmichigan.bbb.org/article/091001a-act-now-to-take-advantage-of-the-first-time-home-buyer-tax-credit-12769 Thu, 01 Oct 2009 05:00:00 GMT Computer experts are reporting that scareware - yet another sneaky technique used by hackers to steal personal information and spread viruses online - is on the rise. Most recently, companies like Google, Twitter and the New York Times are being exploited by hackers as part of a massive scareware attack on consumers. The Better Business Bureau is offering advice to consumers on how to protect their computer and personal information from the threat of scareware. http://westernmichigan.bbb.org/article/091001b-boo-scareware-attacks-on-the-rise-bbb-advice-on-how-to-protect-your-computer-12770 Thu, 01 Oct 2009 05:00:00 GMT Millions of people have found a way to be their own boss and make money on a flexible schedule through direct selling. Being successful at direct selling doesn’t require any special education or experience but it isn’t for everyone. The Better Business Bureau suggests people ask themselves a few questions when considering a new venture in direct sales. http://westernmichigan.bbb.org/article/091001c-five-questions-for-determining-if-direct-selling-is-for-you-12772 Thu, 01 Oct 2009 05:00:00 GMT The Better Business Bureau is warning consumers to be extremely wary of pervasive online ads offering the promise of a whiter, brighter smile. The BBB has received a recent onslaught of complaints from consumers who thought they were signing up for a free trial of teeth whitening products but were repeatedly billed for products and services they didn’t want. http://westernmichigan.bbb.org/article/teeth-whitening-product-sold-online-wipes-smile-off-consumers-faces-12768 Tue, 01 Jan 2008 06:00:00 GMT If you’ve ever locked yourself out of your car or home, you know what a hassle it can be. Your first thought is to get someone to help you out of your situation. If a family member or friend can’t deliver a spare set of keys, your next call might be to a local locksmith. But before you make that call, consider this: According to the Federal Trade Commission (FTC), the nation’s consumer protection agency, some locksmiths advertising in your local telephone book may not be local at all. They may not have professional training. What’s more, some of them may use intimidating tactics and overcharge you. http://westernmichigan.bbb.org/article/ftc-the-keys-to-hiring-a-reputable-locksmith-4482 Mon, 01 Oct 2007 05:00:00 GMT The Federal Trade Commission's (FTC) Care Labeling Rule requires manufacturers and importers to attach care instructions to garments. Updates to the Rule became effective on September 1, 2000. The Rule's section requiring a "reasonable basis" for care instructions has been changed to clarify what is required, and the definitions of "hot," "warm," and "cold" water have been changed to harmonize with the definitions used by the American Association of Textile Chemists and Colorists (AATCC). http://westernmichigan.bbb.org/article/ftc-clothes-captioning-complying-with-the-care-labeling-rule--4379 Mon, 01 Oct 2007 05:00:00 GMT These Voluntary Guidelines represent a consensus of voluntary consumer disclosure practices reached by a panel of weight management companies, weight loss professionals, and consumer protection groups. They are not binding, do not represent legal standards or interpretation of any legal requirements, and are not sponsored or issued by any government agency. Providers1 should only make these disclosures to the extent that they are permissible under applicable state and federal law. http://westernmichigan.bbb.org/article/ftc-voluntary-guidelines-for-providers-of-weight-loss-products-or-services-4452 Mon, 01 Oct 2007 05:00:00 GMT The Federal Trade Commission (FTC) prepared this booklet to help you comply with a new FTC rule that requires labeling on alternative fueled vehicles. The Labeling Requirements for Alternative Fuels and Alternative Fueled Vehicles Rule was issued in keeping with a directive in the Energy Policy Act of 1992. The Rule requires you to provide information to potential purchasers of alternative fueled vehicles to help them compare vehicles. http://westernmichigan.bbb.org/article/ftc-labeling-alternative-fueled-vehicles-4354 Sun, 01 Jul 2007 05:00:00 GMT Alaska is famous for the rugged beauty of its mountains, rivers, and coastlines, as well as for the distinctive arts and crafts produced by Alaska Native artists. If you are considering purchasing an Alaska Native-made art or craft item, it’s smart to invest a little time learning about the processes and materials Alaska Natives may use to make these unique and beautiful objects. http://westernmichigan.bbb.org/article/ftc-alaska-native-art-4497 Mon, 01 Jan 2007 06:00:00 GMT If you're refinancing your mortgage or applying for a home equity installment loan, you should know about the Home Ownership and Equity Protection Act of 1994 (HOEPA). http://westernmichigan.bbb.org/article/ftc-high-rate-high-fee-loans-hoepasection-32-mortgages-4768 Fri, 01 Dec 2006 06:00:00 GMT It’s not hard to see why ads for business opportunities that promote the benefits of being your own boss and making money quickly are appealing. But the Federal Trade Commission (FTC), the government agency that monitors advertising for deception, says that some ads for business opportunities feature empty promises and false claims that potential entrepreneurs could never realize. http://westernmichigan.bbb.org/article/ftc-ads-for-business-opportunities-how-to-detect-deception-4607 Fri, 01 Dec 2006 06:00:00 GMT The Federal Trade Commission staff prepared this business booklet to help finance companies, retailers, and other creditors comply with the Credit Practices Rule, which went into effect March 1, 1985. This booklet tells you what the Credit Practices Rule requires, who must comply, and what transactions are covered. It also discusses liability for rule violations and how exemptions are granted. http://westernmichigan.bbb.org/article/ftc-complying-with-the-credit-practices-rule-4420 Fri, 01 Dec 2006 06:00:00 GMT For many consumers, electronic banking means 24-hour access to cash through an automated teller machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions. http://westernmichigan.bbb.org/article/ftc-electronic-banking--4646 Fri, 01 Dec 2006 06:00:00 GMT Shopping for gifts can be a real dilemma. Just what do you get the person who has everything: your finicky Aunt Mary, your co-worker, or your child's babysitter? Gift cards may be the answer: one size fits all, and the recipients can get exactly what they want. http://westernmichigan.bbb.org/article/ftc-buying-giving-and-using-gift-cards-4412 Wed, 01 Mar 2006 06:00:00 GMT Internet auction sites give buyers a “virtual” flea market with new and used merchandise from around the world; they give sellers a global storefront from which to market their goods. But the online auction business can be risky business. The Federal Trade Commission (FTC) wants to help buyers and sellers stay safe on Internet auction websites. Among the thousands of consumer fraud complaints the FTC receives every year, those dealing with online auction fraud consistently rank near the top of the list. The complaints generally deal with late shipments, no shipments, or shipments of products that aren’t the same quality as advertised; bogus online payment or escrow services; and fraudulent dealers who lure bidders from legitimate auction sites with seemingly better deals. Most complaints involve sellers, but in some cases, the buyers are the subject. http://westernmichigan.bbb.org/article/ftc-internet-auctions-a-guide-for-buyers-and-sellers-4516 Wed, 01 Feb 2006 06:00:00 GMT Whether you’re drawn to the beauty of turquoise and silver jewelry or the earth tone colors of Indian pottery, having some knowledge about American Indian arts and crafts can help you get the most for your money. Be aware also that because Indian arts and crafts are prized and often command higher prices, a few unscrupulous sellers misrepresent imitation arts and crafts as genuine. http://westernmichigan.bbb.org/article/ftc-how-to-buy-genuine-american-indian-arts-and-crafts-4487