Grand Rapids, MI – June 20, 2013 Moving is one of the most stressful events in anyone’s life. The Better Business Bureau (BBB) can help you avoid headaches, find a reliable mover and recognize red flags of scams that could turn your move into a nightmare.
An interstate household mover should be licensed with the Federal Motor Carrier Safety Administration (www.protectyourmove.gov).
Some “red flags” to look out for when hiring a mover include:
- The mover doesn’t make an on-site inspection of your household goods and gives an estimate over the phone or by email. The estimates often sound—and are—too good to be true.
- The mover demands cash or a large deposit before the move.
- The mover doesn’t provide you with a copy of “Your Rights and Responsibilities When You Move,” a booklet movers are required to supply to customers planning interstate moves.
- The company’s website has no address and no information about its registration or insurance.
- The mover claims all items are covered by its insurance.
- When you call, the telephone is answered with a generic “movers” or “moving company” rather than the company’s name.
- Offices or warehouses are in poor condition or don’t exist.
- On moving day, a rental truck arrives rather than a company-owned or marked fleet truck.
The BBB advises consumers to check a company out carefully. The BBB has more than 17,000 Business Reviews
on movers located across North America at www.bbb.org
. More tips:
- Get at least three written in-home estimates. No legitimate mover will give you a firm price online or over the phone. Remember that the lowest estimate may be an unrealistic low-ball offer that can cost you in the end.
- Know your rights. Learn about your rights at www.protectyourmove.gov or from your state attorney general’s office.
- Make sure the mover has insurance. The insurance should cover your goods while in transit. However, you may want to consider getting full value protection (insurance), which may add to the cost upfront but could save you headaches after the move. Be sure you understand what the insurance covers, whether items will be repaired, replaced or if you will be offered a cash settlement that you can use to repair or replace the item on your own.
- Check the mover’s complaint history. BBB Business Reviews include a company’s complaint history with the BBB. Find them at www.bbb.org or by calling 616-774-8236.