BBB recommends consumers exercise caution when doing business with Record Retrieval Department.
Better Business Bureau has received inquiries from consumers who have received letters from this company which appear to be bills for $87 from the U.S. government for a copy of their property deed. At the bottom of the letter, it does state "This product or service has not been approved, or endorsed by any government agency and this offer is not being made by an agency of the government." However, BBB believes that consumers may overlook this statement.
BBB has been unable to confirm the actual physical location of the business; the Lansing, MI address used by the company is a rented box within a UPS store. We are aware that the company is also using postal mail box addresses in the following states, making the same offer to consumers in those states: Arkansas, California, District of Columbia, Georgia, Kentucky, Maryland, Missouri, Minnesota, Montana, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.
BBB is advising consumers to be aware that they generally don't need copies of their deed; deeds are usually required only during transactions such as home loan refinancing, transactions to obtain a home insurance policy or a sale. If you are selling your house, your real estate agent will take care of obtaining the certified grant deed for you.
In Michigan, homeowners may obtain a copy of their deed by contacting the Register of Deeds in the county in which the property is located; the fee in Michigan is $1.00 per deed.